Overview
At PINELODGEFLA, we strive to ensure that our customers are completely satisfied with their stays. If for any reason you are not happy with your experience, please review our comprehensive refund policy.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Cancellations made 72 hours prior to your booked date of stay.
- unforeseen circumstances that affect your planned visit.
- significant discrepancies between our advertised accommodations and provided service.
Non-refundable Cases
Certain scenarios where refunds will not be applicable include:
- No-shows and last-minute cancellations.
- Special event bookings or promotional offers.
- Lack of proper documentation or failure to comply with our terms and conditions.
Process for Refund
To initiate a refund, please contact our customer service team at PINELODGEFLA with your booking details. We aim to process eligible refund requests within 14 business days.
Contact Information
You can reach out to us via:
- Email: [email protected]
- Phone: +1 407-555-8765
Amendments to this Policy
PINELODGEFLA reserves the right to make changes to this refund policy at any time. Any updates will be posted on our website, ensuring all customers remain informed.